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Acceptable Use, Email and SMS Policy

Last updated: 04/06/2026

This Acceptable Use, Email and SMS Policy applies to all use of the eAvio Platform, including email communication, SMS communication, notifications, broadcasts, User messaging and integrations.

It forms part of the Agreement.

1. Vocabulary

Terms used in this Policy have the same meaning as in the eAvio Platform Service Terms.

In particular:

  • “Customer” means the organisation or person ordering or using the eAvio Platform.
  • “User” means an individual authorised by the Customer to access the Platform.
  • “Platform” means the eAvio Platform.
  • “Communication Services” means email, SMS, notifications, broadcasts, messages and similar communication functions available through the Platform.
  • “Customer Communications” means email, SMS, notifications, broadcasts, messages or other communication sent by the Customer or its Users through the Platform.
  • “Platform Communications” means occasional communication sent by eAvio to Customers or Users about the Platform, service information, product updates, new features, aviation-related news, educational content, partner offers or other information connected with aviation or the Platform.
  • “Service Messages” means non-marketing communication necessary for account administration, security, billing, support, legal notices, operational notices, service availability, Platform changes or other service-related purposes.
  • “Marketing Communications” means promotional, commercial or marketing communication sent by eAvio or the Customer, including product announcements, commercial offers, partner offers, referral offers, paid feature suggestions, newsletters or similar content.
  • “Partner Offers” means offers, promotions, referrals or information about third-party aviation-related services, tools, integrations or products that may be presented through the Platform, by email or through other communication channels.
  • “Communication Preferences” means opt-ins, opt-outs, unsubscribe settings, consent records, objection records or other settings used to manage whether a person receives certain types of communication.

2. Lawful Use

The Customer must use the eAvio Platform only for lawful business and aviation-related purposes.

The Platform must not be used for:

  • unlawful activity;
  • harmful activity;
  • abusive activity;
  • misleading activity;
  • fraudulent activity;
  • unauthorised activity;
  • activity that violates aviation rules;
  • activity that violates data protection or electronic communication rules;
  • activity that may harm eAvio, other Customers, Users or third parties.

The Customer must ensure that its use of the Platform complies with:

  • applicable laws;
  • aviation regulations;
  • data protection rules;
  • electronic communication rules;
  • the Agreement;
  • this Policy;
  • any applicable third-party provider terms.

3. User Access and Account Security

The Customer is responsible for managing its own Users and permissions.

The Customer must ensure that:

  • only authorised persons receive access;
  • each User has their own account;
  • User accounts are not shared between multiple persons;
  • passwords are kept secure;
  • administrator access is limited to trusted persons;
  • permissions match the User’s actual role;
  • former employees, members, contractors or other Users are removed when access is no longer needed;
  • access rights are reviewed where reasonably necessary;
  • Users are instructed to use the Platform responsibly.

The Customer is responsible for all activity performed through its User accounts.

If the Customer becomes aware of unauthorised access, compromised credentials or misuse of a User account, the Customer should notify eAvio without undue delay.

4. Prohibited Activity

The Customer must not:

  • attempt to gain unauthorised access to the Platform or infrastructure;
  • attempt to access another Customer’s data;
  • interfere with Platform security;
  • bypass technical limits, permissions or access controls;
  • overload or disrupt the service;
  • upload malicious code or harmful files;
  • introduce viruses, malware, spyware or other harmful components;
  • reverse engineer, copy or replicate the Platform;
  • scrape, extract or copy Platform data in an unauthorised way;
  • use automated tools in a way that harms the service;
  • use the Platform for illegal activity;
  • use the Platform in violation of aviation rules or other applicable laws;
  • use the Platform to impersonate eAvio, another Customer, another User or a third party;
  • send abusive, offensive, discriminatory, misleading or unlawful messages;
  • use the Platform in a way that may damage eAvio’s reputation, infrastructure, deliverability or relationships with providers.

eAvio may investigate suspected misuse and may take reasonable technical or organisational measures to protect the Platform, Users, other Customers and third parties.

5. Email Communication by the Customer

Where email communication is available in the Platform, the Customer is responsible for ensuring that email messages sent by the Customer or its Users are lawful, appropriate and sent only to recipients where the Customer has a valid legal basis.

The Customer must not use the Platform to send:

  • spam;
  • unsolicited marketing without proper legal basis or consent where required;
  • misleading messages;
  • unlawful commercial communication;
  • offensive or abusive content;
  • discriminatory content;
  • messages that infringe third-party rights;
  • messages that falsely appear to be sent by eAvio;
  • messages that hide or misrepresent the sender;
  • messages that violate unsubscribe or opt-out requirements;
  • excessive or irrelevant messages.

The Customer is responsible for:

  • the content of all emails sent by its Users;
  • the accuracy of recipient lists;
  • the legal basis for sending emails;
  • respecting unsubscribe requests and objections;
  • ensuring that email communication is relevant and proportionate;
  • ensuring that email communication is consistent with the Customer’s own privacy notices and internal rules.

6. SMS Communication by the Customer

Where SMS communication is available, the Customer is responsible for ensuring that SMS messages sent by the Customer or its Users are lawful, appropriate and sent only to recipients where the Customer has a valid legal basis.

SMS should be used for relevant:

  • operational communication;
  • administrative communication;
  • safety-related communication;
  • training-related communication;
  • scheduling communication;
  • organisation-related communication;
  • urgent or time-sensitive notices, where appropriate.

The Customer must not use SMS for:

  • spam;
  • unlawful marketing;
  • misleading communication;
  • excessive messaging;
  • abusive or offensive messages;
  • messages without a valid legal basis;
  • messages that violate consent, opt-out or communication preference rules.

The Customer is responsible for:

  • telecom costs;
  • SIM card costs;
  • SMS costs;
  • roaming costs;
  • mobile operator charges;
  • recipient lists;
  • message content;
  • communication legality;
  • opt-outs and communication preferences;

unless expressly agreed otherwise.

7. Notifications, Broadcasts and User Messaging

Where the Platform provides notifications, broadcasts, internal messages or User messaging, the Customer is responsible for using these functions lawfully and appropriately.

The Customer must ensure that such communication is:

  • relevant to the recipient;
  • connected with the Customer’s aviation, administrative or organisational activity;
  • not excessive;
  • not misleading;
  • not abusive;
  • not unlawful;
  • consistent with User roles and permissions;
  • consistent with applicable privacy and communication rules.

The Customer remains responsible for all communication sent by its administrators, staff, instructors, members or other Users through the Platform.

For critical aviation, safety, training or operational matters, the Customer should use appropriate operational procedures and should not rely only on automated electronic communication.

8. eAvio Platform Communications and Product Updates

eAvio may occasionally send or display Platform Communications to Customers and Users.

Such communication may include:

  • important service information;
  • account-related information;
  • security notices;
  • Platform updates;
  • new feature announcements;
  • information about new Modules;
  • onboarding information;
  • tips for using the Platform;
  • aviation-related news;
  • educational aviation content;
  • product newsletters;
  • information about Optional Services;
  • information about paid User features;
  • information about Partner Offers;
  • invitations to webinars, demos or product presentations;
  • other relevant information connected with aviation, the Platform or eAvio services.

eAvio does not intend to send such communication excessively.

General product or aviation-related newsletters will normally be sent only occasionally, for example:

  • once per month;
  • once every two months;
  • at another reasonable interval depending on the relevance of the communication.

eAvio may also display relevant product information, feature announcements, paid feature suggestions, Partner Offers or aviation-related content inside the Platform.

Such content may be shown, for example:

  • in the administrative interface;
  • in the user-facing interface;
  • on dashboards;
  • in notification areas;
  • in onboarding flows;
  • in feature-related screens;
  • by email;
  • through other communication channels.

Platform Communications may be sent or displayed where eAvio has a valid legal basis and where such communication is consistent with the Privacy Policy and applicable law.

9. Marketing, Partner Offers and Opt-Outs

Some Platform Communications may include Marketing Communications or Partner Offers.

This may include information about:

  • new paid features;
  • optional User features;
  • flight planning tools;
  • pilot tools;
  • instructor tools;
  • student pilot tools;
  • flight analysis services;
  • aviation software;
  • training-related services;
  • aircraft tracking or data services;
  • partner integrations;
  • referral offers;
  • other aviation-related products or services.

Some Marketing Communications or Partner Offers may be based on basic User context.

This may include:

  • User role;
  • organisation type;
  • selected Plan;
  • activated Modules;
  • Platform usage context;
  • country or region, where relevant;
  • Communication Preferences, where technically available.

For example:

  • instructors may receive information about instructor-related tools;
  • student pilots may receive information about student pilot tools;
  • pilots may receive information about flight planning tools;
  • administrators may receive information about management, reporting or communication features;
  • Customers using aircraft tracking may receive information about related analytics or hardware services.

Where eAvio sends Marketing Communications or Partner Offers, eAvio is responsible for ensuring that such communication is sent in accordance with:

  • the Privacy Policy;
  • applicable data protection law;
  • applicable electronic communication rules;
  • applicable consent requirements;
  • applicable legitimate interest requirements;
  • applicable unsubscribe or objection requirements.

Where required by law, eAvio will provide appropriate information and choices regarding Marketing Communications and Partner Offers.

This may include:

  • the ability to unsubscribe from marketing emails;
  • the ability to object to direct marketing;
  • preference settings where technically available;
  • separate consent where required by law;
  • information in the Privacy Policy about how communication and targeting are handled.

If a person objects to direct marketing or unsubscribes from marketing communication, eAvio will stop sending such marketing communication to that person where required by law.

Service Messages may still be sent where necessary for:

  • account administration;
  • security;
  • billing;
  • service operation;
  • support;
  • legal notices;
  • important Platform changes;
  • other non-marketing purposes.

10. Consent and Communication Preferences

The Customer is responsible for obtaining and managing any required consent from recipients for Customer Communications.

The Customer must respect:

  • unsubscribe requests;
  • opt-outs;
  • objections;
  • Communication Preferences;
  • legal restrictions on direct marketing;
  • internal communication preferences where required.

If the Platform provides tools for managing Communication Preferences, the Customer must use them correctly.

The Customer is responsible for ensuring that Communication Preferences are respected in communication sent by the Customer or its Users.

Where eAvio sends Platform Communications, Service Messages, Marketing Communications or Partner Offers for its own purposes, eAvio is responsible for managing the relevant legal basis, communication preferences, unsubscribe mechanisms or objection handling in accordance with the Privacy Policy and applicable law.

The Customer should inform its Users that eAvio may send occasional Platform Communications and may display relevant product, feature or partner information within the Platform, where permitted by applicable law.

11. Sending Limits and Fair Use

eAvio may apply reasonable sending limits for email, SMS, notifications, broadcasts, internal messages or API-based communication.

Such limits may be applied to:

  • protect service reliability;
  • prevent abuse;
  • prevent spam;
  • protect email deliverability;
  • protect SMS provider reputation;
  • control third-party costs;
  • protect Platform performance;
  • protect other Customers;
  • comply with provider rules or legal requirements.

If the Customer’s message volume is unusually high, eAvio may require:

  • an upgraded Plan;
  • additional fees;
  • separate sending infrastructure;
  • custom sending limits;
  • technical configuration changes;
  • a custom commercial arrangement.

Unusually high usage may include:

  • unusually large email volumes;
  • unusually large SMS volumes;
  • excessive notifications;
  • automated messaging at high frequency;
  • repeated failed delivery attempts;
  • messaging patterns that affect deliverability;
  • messaging patterns that create provider or legal risk.

12. Delivery Is Not Guaranteed

Email, SMS and notification delivery depends on third-party providers and systems outside eAvio’s full control.

This may include:

  • email delivery providers;
  • SMS providers;
  • recipient devices;
  • mail servers;
  • telecom operators;
  • spam filters;
  • mobile networks;
  • recipient settings;
  • internet connectivity;
  • provider restrictions;
  • country-specific delivery rules;
  • technical failures outside eAvio’s control.

eAvio does not guarantee that every email, SMS or notification will be:

  • delivered;
  • opened;
  • read;
  • displayed immediately;
  • delivered within a specific time;
  • accepted by the recipient’s provider.

For critical aviation, safety or operational communication, the Customer should use appropriate operational procedures and should not rely solely on automated electronic communication.

13. Suspension for Misuse

eAvio may temporarily suspend or restrict messaging functions if it reasonably believes that the Customer’s use:

  • violates this Policy;
  • creates legal risk;
  • harms Platform reputation;
  • affects email deliverability;
  • causes telecom or provider issues;
  • threatens Platform stability;
  • affects other Customers;
  • causes excessive costs;
  • creates security risk;
  • violates third-party provider rules.

Where reasonable, eAvio will contact the Customer and allow the issue to be resolved.

However, eAvio may act without prior notice where immediate action is reasonably necessary to protect:

  • the Platform;
  • Users;
  • other Customers;
  • third-party providers;
  • email deliverability;
  • telecom services;
  • infrastructure;
  • security;
  • eAvio’s legal or commercial interests.

Suspension or restriction of messaging functions does not cancel the Customer’s obligation to pay applicable fees, including SMS or communication-related costs already incurred.

14. Third-Party Communication Providers

The Platform may use third-party providers for email, SMS, notifications, analytics, monitoring, support or other communication-related functions.

Such providers may apply their own:

  • technical limits;
  • acceptable use rules;
  • anti-spam policies;
  • delivery rules;
  • pricing;
  • country restrictions;
  • sender verification requirements;
  • compliance requirements.

The Customer must not use the Platform in a way that causes eAvio to breach provider rules or creates risk to eAvio’s provider accounts.

If a third-party provider restricts, blocks, delays or refuses communication, eAvio is not responsible for the resulting non-delivery, delay or limitation, unless caused by eAvio’s own intentional misconduct or gross negligence.

15. Customer Responsibility

The Customer remains fully responsible for Customer Communications.

This includes responsibility for:

  • message content;
  • recipient lists;
  • consent;
  • communication legality;
  • opt-outs;
  • Communication Preferences;
  • internal communication procedures;
  • aviation-related decisions based on messages;
  • costs caused by SMS or telecom usage;
  • ensuring that messages are relevant and appropriate;
  • ensuring that messages are not excessive;
  • ensuring that messages comply with applicable law.

The Customer is also responsible for ensuring that its Users understand how Communication Services may be used.

This may include internal rules for:

  • administrators;
  • instructors;
  • staff;
  • club officers;
  • members;
  • students;
  • pilots;
  • other authorised Users.

Where eAvio sends Platform Communications, Service Messages, Marketing Communications or Partner Offers for its own purposes, eAvio is responsible for that communication as described in this Policy, the Privacy Policy and applicable law.

The Customer remains responsible for its own legal obligations as the organisation managing its Users and recipient lists.

16. Changes to this Policy

eAvio may update this Acceptable Use, Email and SMS Policy from time to time.

Updates may be made to reflect:

  • legal changes;
  • provider requirements;
  • technical changes;
  • new Platform features;
  • new Communication Services;
  • security requirements;
  • anti-spam requirements;
  • operational needs.

If changes materially affect the Customer’s rights or obligations, eAvio will notify the Customer where reasonably possible.

Continued use of the Platform after the effective date of updated terms means that the Customer accepts the updated Policy.

17. Contact

For questions about acceptable use, email communication, SMS communication, communication preferences or Platform messaging, the Customer may contact:

eAvio, d.o.o.
Jadranska cesta 28
2000 Maribor
Slovenia